Help & Contact
Providing great service to our customers is important to us and we aim to make things as easy as possible so, if you have a query or need help with an issue, please see our helpful FAQ's sections below as this is the fastest way for you to access the information you require.
Did you know you can manage all of the below yourself, simply click on ‘your account’ at the top of the homepage and sign in:
- Print your invoices & view your order history
- Update your personal details
- Update marketing preferences
- The fastest way to return your product for a refund or exchange is by visiting one of our stores
We offer a delivery service direct to store, site or home. On average orders are taking 2-3 working days.
Further information on how to do this can be found in the FAQ below.
CLICK & COLLECT
Find out about our Click and Collect service, collection times and what to bring with you.
REFUNDS & RETURNS
Find out about our returns policy, manufacturer's warranties and how long your refund will take.
Find out about our delivery services, how to track your orders and what to do if a problem arises.
RATE & REVIEW
Find out about our Rate and Review service, our weekly prize draw, and when your review will show.
A list of our suppliers and their contact information for any technical enquiries.
SCREWFIX GIFT CARDS
Find out about our gift cards, how to purchase, redemption and what to do if you have a problem.