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Returns - FAQs

FREE RETURNS with our 30 day Money Back Guarantee

We hope that you never need to return anything to us, however should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase with our 30 day money back guarantee.

To return your item(s) please:

  • Take your unwanted or faulty item(s) to your nearest Screwfix Store.
  • Take your unwanted of faulty item(s) to your local Post Office. If you need to return an item this way please call us on 1800 946 602 or email us at where we will create you a returns label for you to print and attached to your parcel.

Please note: Some items are excluded from our returns policy or are not suitable to return to store. These exclusions can be found in our Terms & Conditions or in our catalogue which is also available on the Screwfix app. Your statutory rights are not affected by this guidance.

Were we able to answer your question? If not please Contact Us.