Learn more about when to expect order confirmation and invoices. Plus, read below to see what happens when an item is out of stock or your order is missing an item.
First, check whether you have received all parcels on the consignment. This information should be available to view on the delivery label.
If you have received all of your parcels, but an item is still missing, please Contact Us with the order and product details so that we can investigate further.
If you have collected your order in store and some products are missing, please return to the store for assistance, or Contact Us.
Soon after you place your order, we will send you an order confirmation email.
A product code is our unique 5-digit code that enables us to easily identify a product. You will find them under the product title on the website.
All of our products are already fully discounted for our customers, however, if you require a high quantity of a particular product, please Contact Us to discuss your requirements.
If you have registered an email address with Screwfix, your invoice for any delivered products to home or to store should be attached to the despatch confirmation email. If no email address is registered, the invoice will be sent by post within 7 working days to the main address.
Unfortunately, due to the speed of the order going through directly to our distribution centre to process for delivery, we are unable to amend or cancel any orders once they have been submitted.
Were we able to answer your question? If not please Contact Us.