BREXIT DISRUPTION – Latest Delivery Update

Delivery - FAQs

Delivery - FAQs

  • Can I track my order?

    After we have dispatched your order, our International Courier will contact you via email, regarding delivery updates and options to track your delivery. If you do not receive this email or have any issues with tracking your order, please email us at online@screwfix.ie or call us on 1800 832 777. We aim to respond to all emails in a timely manner. Our team are available Monday to Friday between 6am-9pm and 7am-6pm Saturday and Sunday. Please include your Order Reference number for a quick response.

  • Can I have my order delivered to a different address?

    You can enter a new delivery address while you are placing an order. If you are registered with Screwfix.ie, you can add additional addresses to your Address Book.

    To protect our customers all orders are subject to standard security checks.

  • What happens if I am not in when the delivery arrives?

    All orders will require a signature on delivery. If no one is available to sign for the parcel, the couriers will leave a 'we missed you' contact card with details of what actions will be taken. Where possible the driver will attempt to leave with a neighbour or a local Post Office. If this is not appropriate, they will attempt to deliver the order the following day. After two failed attempts you will need to contact the courier using the details on the contact card to arrange collection or a new delivery date.

  • Can I get delivery to countries outside of the Republic of Ireland?

    We are able to deliver to other countries within the EU.

    For UK please visit Screwfix UK.

    For all other EU countries please visit Screwfix Europe to establish if we can deliver to your location.

  • My delivery is missing an item, what should I do?

    Firstly check whether you have received all parcels on the consignment, this information should be available to view on the delivery label. If you have received all of your parcels, but an item is still missing, please contact us with the order and product details so that we can investigate further.

    If you have collected your order in store and some products are missing, please return to the store for assistance, or contact us.

Were we able to answer your question? If not please Contact Us.