Customer Service Help & Support
At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Our teams are working incredibly hard to respond to all enquiries and our priority is to help you as quickly as possible, endeavouring to respond within 2 working days. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong. For general enquiries please visit our FAQ's
Please note: If your enquiry is related to a delayed delivery, please be aware that due to increased demand for our home delivery service, your order may take longer than expected to reach you. We apologise for any inconvenience caused and to assist, we advise you will receive a despatch email containing a link to your tracking information when your order had been despatched from our UK warehouse.
If you need to return a product for a refund, our stores are processing these are normal - if you're unable to get to one of our stores, the quickest way to request this is by visiting our Need Help page.
Click here for more details.