We’re Experiencing Delivery Delays


How to Shop in-store with Click & Collect – press play to watch.

It’s all about keeping you supplied and safe

More information on our updated Click & Collect service.

Delivery Service Update

We are currently experiencing delays with online orders due to demand. Your order may take longer than our usual 3-4 working day delivery service. We are sorry for any inconvenience caused and we are working hard to get your order to you as soon as possible. You will receive an SMS when your delivery is due.

Ways to Shop

Click & Collect
  • The quickest way to shop with us is using our Click & Collect service for a safe contact free collection at store
  • Please wait for your SMS to confirm your collection before travelling to store
  • Stores will be open: 7am-8pm Mon – Fri, 7am-6pm Sat,10am–4pm Sun
  • Please do not come to store unless you have received an SMS to let you know your item is ready.
  • Visit our Click & Collect page for queries.
Orders in Store

Please use Click & Collect wherever possible as it is the quickest way to shop, however if you are unable to place an order online we are now accepting orders in store, where it is safe to do so. Please have your order list ready before visiting stores and our colleagues will be happy to help you.

  • If you select our delivery service please note we are experiencing delays due to high demand. We are sorry for any inconvenience caused.
  • The best way to track the progress of your order is to click the tracking link in your despatch email sent shortly after placing your order.
  • Also, to keep you updated with your delivery progress, please ensure we have your mobile number in your account and at checkout when placing an order so you can be updated by SMS.

Refunds and Returns Update

  • We are now operating a safe returns policy in our stores should you need to exchange or refund your purchase.
  • Please click here for more information on our refunds and returns guidance

Product Availability Update

Many global supply chains have seen large scale disruption and we are working closely with our suppliers to bring you the products you need the most. We’re sorry that we have limited product availability at this time, we are working hard to resolve this as quickly as possible. We thank you for your continued support and patience.

What Range is Available?

  • Over 11,000 products available for Click & Collect and over 24,000 available for delivery.
  • Range consists of products to support you with your projects in the home, garden or on site.

Customer Service Help & Support

Our teams are working incredibly hard to respond to all enquiries during this crisis and our priority is to help you as quickly as possible, endeavouring to respond within 2 working days. We’re sorry if we’ve not reached our usual level of service but we can assure you that we are doing all that we can to help during this time. Thank you for your understanding.

To help with our high volume of enquiries we ask that you please refer to our website where you can find the most up to date information on our services, along with our self-help guides and FAQ’s. We’re sorry for any inconvenience caused and we thank you for your continued support.

We are currently not able to respond to the following enquiries on an individual basis, hopefully the answers below will help.

  • Please note at this time we do not have our usual product availability. We are working hard to resolve this as quickly as possible. We thank you for your patience and understanding.
  • Unfortunately, we are unable to change any Click & Collect orders to home delivery, please keep the receipt and we can process a refund when normal trading resumes. In the meantime you can place a new order for home delivery.
  • Instructions on how to obtain a copy invoice or update your personal details/marketing preferences can be found in our Help Pages.
  • We cannot provide product recommendations for projects or jobs at this time.
  • Our stock level and location information are accurate and up to date on the website. Please check the website for the information you need.
  • Due to high demand on our delivery service, your order may take longer than our usual 3-4 working days. Please wait for your SMS to notify you when your order is out for delivery.

We are doing all we can to help keep you supplied and safe. We would like to thank you for your patience and understanding.

Click here for more details.

Contact Centre

Our UK based contact centre is open 7 days a week, from 6am – 9pm, you can reach us on 1800 832 777. Please be aware that due to a high demand of enquiries we are busier than normal, please check our FAQ’s on our help page for more information. We thank you for your patience at this time.

We are working hard to ensure that our customers across the UK and Ireland can safely continue to access the products they need.

Thank you for your patience and continued support.