BREXIT DISRUPTION – Latest Delivery Update

SERVICE UPDATE:

BREXIT DISRUPTION – Service Update – 08.01.21

Due to Brexit, there have been significant changes that we, along with our delivery partner have had to make to allow us to get your orders to you.

We have encountered some unforeseen issues with the additional customs data requirements which has placed extra pressure on our turnaround and delivery times meaning that any orders placed from Saturday 2nd January 2021 have been delayed.

We are very sorry if your order has been affected due to this situation and we’re working hard with our carrier to get your parcel to you as soon as possible. The tracking link in your dispatch email will provide the most up to date status of your order.

For any new orders placed, please be aware that due to this situation your goods may take a little longer to reach you. We apologise in advance for any inconvenience caused.

COVID – 19 Service Update – 05.01.21

Following the latest Government announcement, Screwfix are classed as an essential retailer and our stores remain open across the Republic of Ireland , where it is safe to do so, to keep you supplied with the products you need.

The safety measures we have in place across all of our stores mean you can continue to shop with us, safely. Our Click & Collect service is a great way to avoid unnecessary journeys and we encourage you to use this where possible. You can check stock in your local store, pay online and collect your item(s) from your chosen store. Please wait for your SMS to confirm your collection before travelling. Alternatively, to avoid travelling you can place your order online at Screwfix.ie and have it delivered direct to your door.

We recognise, due to exceptional high demand, our delivery times have been longer than usual and that a small number of products may not be available but please be reassured that we are doing all that we can to provide you with the product you need as quickly as possible.

See below for our latest

To help keep you up to date with our latest service updates see below for more information on the following:

Stores Update

Across the Republic of Ireland, Screwfix has been classed as an essential retailer and our stores will remain open, where it is safe to do so. There are safety measures in place in all stores that mean you can continue to shop with us safely

All stores are open from: 7am-8pm Mon – Fri, 7am-6pm Sat & 10am-6pm Sun *Local restrictions apply

Click & Collect

  • The quickest way to shop with us is using our Click & Collect service for a safe contact free collection at store
  • Please wait for your SMS to confirm your collection before travelling to store
  • Stores will be open: 7am-8pm Mon – Fri, 7am-6pm Sat & 10am-6pm Sun.
  • Please do not come to store unless you have received an SMS to let you know your item is ready.
  • Visit our Click & Collect page for queries.

Delivery Update

We are currently experiencing delays due to demand. Your order may take longer than our usual 3-4 working day delivery service. We apologise for any inconvenience caused and can assure you we’re working hard to get your order to you as soon as possible. As soon as your order has been sent, you will receive a despatch email containing a link to your tracking information.

Brexit

Due to Brexit and the likelihood of increased traffic and congestion at the ferry ports there may be delays with your orders. As soon as your order has been sent you will receive a despatch email containing a link to your tracking information

Face coverings

Wearing a face covering is mandatory in our stores to protect our colleagues and customers. We understand that some individuals may be exempt from wearing face coverings due to health reasons and we are respectful of this.

When collecting your order, there may be cases where a colleague could ask you to briefly remove your mask for identity purposes.

We ask all customers to please adhere to these requirements when visiting your local store and respect our colleagues at all times. Thank you for your cooperation.

Refunds and Returns Update

  • We are now operating a safe returns policy in our stores should you need to exchange or refund your purchase.
  • Please click here for more information on our refunds and returns guidance

Product Availability Update

Many global supply chains have seen large scale disruption and we are working closely with our suppliers to bring you the products you need the most. We’re sorry that we have limited product availability at this time, we are working hard to resolve this as quickly as possible. We thank you for your continued support and patience.

What Range is Available?

  • Over 11,000 products available for Click & Collect and over 24,000 available for delivery.
  • Range consists of products to support you with your projects in the home, garden or on site.

Customer Service Help & Support

At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Our teams are working incredibly hard to respond to all enquiries and our priority is to help you as quickly as possible, endeavouring to respond within 2 working days. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong. For general enquiries please visit our FAQ's

Please note: If your enquiry is related to a delayed delivery, please be aware that due to increased demand for our home delivery service, your order may take longer than expected to reach you. We apologise for any inconvenience caused and to assist, we advise you will receive a despatch email containing a link to your tracking information when your order had been despatched from our UK warehouse.

If you need to return a product for a refund, our stores are processing these are normal - if you're unable to get to one of our stores, the quickest way to request this is by visiting our Need Help page.

Click here for more details.

Contact Centre

Our UK based contact centre is open 7 days a week, from 6am-9pm Mon – Fri & 7am-6pm Sat - Sun, you can reach us on 1800 832 777. Please be aware that due to a high demand of enquiries we are busier than normal, please check our FAQ’s on our help page for more information. We thank you for your patience at this time.

We are working hard to ensure that our customers across the UK and Ireland can safely continue to access the products they need.

Thank you for your patience and continued support.