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SERVICE UPDATE:

See below for our latest

To help keep you up to date with our latest service updates see below for more information on the following:

Stores Update

Across the Republic of Ireland, Screwfix has been classed as an essential retailer and our stores will remain open, where it is safe to do so. There are safety measures in place in all stores that mean you can continue to shop with us safely

All stores are open from: 7am-8pm Mon – Fri, 7am-6pm Sat & 10am-6pm Sun *Local restrictions apply

Delivery Service Update

We are currently experiencing delays due to demand. Your order may take longer than our usual 3-4 working day delivery service. We apologise for any inconvenience caused and can assure you we’re working hard to get your order to you as soon as possible. As soon as your order has been sent, you will receive a despatch email containing a link to your tracking information.

Ways to Shop

Click & Collect
  • The quickest way to shop with us is using our Click & Collect service for a safe contact free collection at store
  • Please wait for your SMS to confirm your collection before travelling to store
  • Stores will be open: 7am-8pm Mon – Fri, 7am-6pm Sat & 10am-6pm Sun.
  • Please do not come to store unless you have received an SMS to let you know your item is ready.
  • Visit our Click & Collect page for queries.
Orders in Store

Please use Click & Collect wherever possible as it is the quickest way to shop, however if you are unable to place an order online we are now accepting orders in store, where it is safe to do so. Please have your order list ready before visiting stores and our colleagues will be happy to help you.

Home Delivery
  • If you select our delivery service please note we are experiencing delays due to high demand. We are sorry for any inconvenience caused.
  • The best way to track the progress of your order is to click the tracking link in your despatch email sent shortly after placing your order.
  • Also, to keep you updated with your delivery progress, please ensure we have your mobile number in your account and at checkout when placing an order so you can be updated by SMS.

Refunds and Returns Update

  • We are now operating a safe returns policy in our stores should you need to exchange or refund your purchase.
  • Please click here for more information on our refunds and returns guidance

Product Availability Update

Many global supply chains have seen large scale disruption and we are working closely with our suppliers to bring you the products you need the most. We’re sorry that we have limited product availability at this time, we are working hard to resolve this as quickly as possible. We thank you for your continued support and patience.

What Range is Available?

  • Over 11,000 products available for Click & Collect and over 24,000 available for delivery.
  • Range consists of products to support you with your projects in the home, garden or on site.

Customer Service Help & Support

At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Our teams are working incredibly hard to respond to all enquiries and our priority is to help you as quickly as possible, endeavouring to respond within 2 working days. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong. For general enquiries please visit our FAQ's

Please note: If your enquiry is related to a delayed delivery, please be aware that due to increased demand for our home delivery service, your order may take longer than expected to reach you. We apologise for any inconvenience caused and to assist, we advise you will receive a despatch email containing a link to your tracking information when your order had been despatched from our UK warehouse.

If you need to return a product for a refund, our stores are processing these are normal - if you're unable to get to one of our stores, the quickest way to request this is by visiting our Need Help page.

Click here for more details.

Contact Centre

Our UK based contact centre is open 7 days a week, from 6am-9pm Mon – Fri & 7am-6pm Sat - Sun, you can reach us on 1800 832 777. Please be aware that due to a high demand of enquiries we are busier than normal, please check our FAQ’s on our help page for more information. We thank you for your patience at this time.

We are working hard to ensure that our customers across the UK and Ireland can safely continue to access the products they need.

Thank you for your patience and continued support.