At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Our teams are working incredibly hard to respond to all enquiries and our priority is to help you as quickly as possible, endeavouring to respond within 2 working days. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong. For general enquiries please visit our FAQ's
If you need to return a product for a refund, our stores are processing these are normal - if you're unable to get to one of our stores, the quickest way to request this is by visiting our Need Help page. Click here for more details.
Our UK based contact centre is open 7 days a week, from 6am-9pm Mon - Fri & 7am-6pm Sat - Sun, you can reach us on 1800 832 777. Please be aware that due to a high demand of enquiries we are busier than normal, please check our FAQ’s on our help page for more information. We thank you for your patience at this time.