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Frequently Asked Questions

Providing great service to our customers is important to us and we aim to make things as easy as possible so, if you have a query or need help with an issue, please see our helpful FAQ's sections below as this is the fastest way for you to access the information you require.

Click & Collect
Click & Collect

Check stock, order online, collect in store.
My Account
My Account

Manage account details, change password, view order history.
My Order
My Order

Order confirmation, missing items, invoices and out of stock items.
Payment
Payment

Payment options, ex VAT prices, and promotion codes.
Delivery
Delivery

Tracking an order, delivery options.
Returns
Returns

Refunds, return policy, warranty.
Q&A
Q&A

Questions on product pages.
Rate & Review
Rate & Review

Product reviews and Trade Rated.
Screwfix Card
Screwfix Card

Features and Benefits, Linking the card.
Supplier Helplines
Supplier Helplines

A list of our suppliers contact information.