At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Our teams are working incredibly hard to respond to all enquiries and our priority is to help you as quickly as possible, endeavouring to respond within 2 working days. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong. For general enquiries please visit our FAQ's as this is the quickest way to resolve your query.
Please note: If your enquiry is related to a delivery we are currently experiencing some delays. Screwfix Ireland is a registered Irish business with 12 stores in Ireland with more to come. When purchasing products for home delivery from our Irish website, screwfix.ie, the products are dispatched from our UK based distribution centre. This is done to ensure we can offer as many products as possible to our Irish customers at really great prices.
This process should be seamless but due to Brexit there have been significant changes that we, along with our delivery partner, have had to make to allow us to get your order to you. Unfortunately, we have encountered some unforeseen issues with the UK and Irish customs which is causing some delays to orders and in a small number of cases we are unable to deliver an item. Please note that you will not be charged any additional duties or delivery charges.
Currently on average orders are taking a minimum of 5 working days delivery.
If you need to return a product for a refund, our stores are processing these are normal - if you're unable to get to one of our stores, the quickest way to request this is by completing the below form.
