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Contact Us


Service Update: Our UK based contact centre is open 7 days a week, from 6am – 9pm Mon - Fri and 8am - 6pm Sat & Sun, you can reach us by calling 1800 832 777.
Please be aware that due to a high demand of enquiries we are busier than normal, please check our FAQ’s on our help page for more information. We thank you for your patience at this time.


Store operating hours are: 7am-8pm Mon – Fri, 7am-6pm Sat & 10am–6pm Sun.

Please use Click & Collect for safe contactless pick up at store.

Please see our Service Update for further details.

Online Feedback

At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Our teams are working incredibly hard to respond to all enquiries and our priority is to help you as quickly as possible, endeavouring to respond within 2 working days. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong.

For general enquiries please visit our FAQ's as this is the quickest way to resolve your query.

On average orders are taking a minimum of 4-5 working days delivery, however we are experiencing some delays.

If you need to return a product for a refund, our stores are processing these are normal - if you're unable to get to one of our stores, the quickest way to request this is by completing the below form.

Alternatively you can write to us at:
Screwfix Direct (Ireland) Limited
6th Floor
2 Grand Canal Square
Dublin 2