At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Our teams are working incredibly hard to respond to all enquiries and our priority is to help you as quickly as possible, endeavouring to respond within 2 working days. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong.
For general enquiries please visit our FAQ's as this is the quickest way to resolve your query.
Screwfix Ireland is a registered Irish business with stores open across the country, with more to come. When purchasing products for home delivery from our Irish website, screwfix.ie, the products are dispatched from our UK based distribution centre. This is done to ensure we can offer as many products as possible to our Irish customers at really great prices.
We have been working hard, along with our delivery partner to ensure all parcels clear through the UK and Irish customs, with the majority of orders, now clearing with no delays. Unfortunately, there has been a small number of cases where parcels have had delays and in some circumstances we have been unable to deliver an item. If your order is affected by this we will contact you. Please note that you will not be charged any additional duties or delivery charges.
Currently on average orders are taking a minimum of 4-5 working days delivery.
If you need to return a product for a refund, our stores are processing these are normal - if you're unable to get to one of our stores, the quickest way to request this is by completing the below form.