At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Our teams are working incredibly hard to respond to all enquiries and our priority is to help you as quickly as possible, endeavouring to respond within 2 working days. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong.
For general enquiries please visit our FAQ's as this is the quickest way to resolve your query.
On average orders are taking a minimum of 4-5 working days delivery, however we are experiencing some delays.
If you need to return a product for a refund, our stores are processing these are normal - if you're unable to get to one of our stores, the quickest way to request this is by completing the below form.
