COVID-19 Refunds & Returns Policy
At Screwfix, the safety of our colleagues and customers is our number one priority. Our safe, contactless Click and Collect service allows our customers to continue to access the products they require in line with Government advice.
To protect our colleagues and customers, we are currently unable to offer refunds in store. Whilst we are unable to offer this service, we have extended our Money Back Guarantee for any purchases made after 1st March 2020. Please hold on to your goods and retain your receipt until our stores are open and trading as they were before the 23rd March, when we will happily refund your purchase.
In the unlikely event that your goods are faulty*, first, please check the manufacturer’s warranty for details about repair and replacement. If your product was delivered directly by the manufacturer, please see our Approved Supplier FAQs for further detail.
If you still need to return a product to Screwfix for replacement, please check that your local store has stock of the product before travelling. Our website shows the most up to date stock levels at each store, so please avoid unnecessary travel to your store by checking stock levels and the opening times. On arrival please respect the social distancing measures in place to protect you and our colleagues.
If you have placed an order, not received your goods and want to cancel your order, please contact us via our contact form.
For any further information please contact us via our contact form here.
We are doing all we can to help keep you supplied and safe, meanwhile thank you for your patience and understanding.
*Your statutory rights are not affected