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Returns - FAQs

COVID – 19 Returns Policy Update

Our stores are open and offering refunds and returns as normal. However, during these difficult times, and with the current Government guidance of ‘stay at home’ and ‘avoid unnecessary travel’, we appreciate that returning unwanted products within our normal 30 day returns policy may be difficult. Therefore, whilst we are under these restrictions, we will gladly honour returns outside the normal 30 day period. All other conditions for making returns remain unchanged and in force, as set out in the terms and conditions below.

FREE RETURNS with our 30 day Money Back Guarantee

We hope that you never need to return anything to us, however should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase with our 30 day money back guarantee. All you need to do is:

  • Take your unwanted or faulty item(s) to your nearest Screwfix Store. If there is not a Screwfix Store near you or you are unable to return a particular item to a store, you can return it from any post office. Please see details on how to do this below.
  • If your item is unwanted and not faulty, please make sure that it is unused and in a sealable condition complete with its original packaging, alongside any promotional items associated to the purchase.
  • We ask that you please drain any fuel or oil from mechanical products before returning the item to store as the stores will otherwise be unable to accept them.
  • Please remember to bring your receipt, invoice or order reference number to your local store to help speed things up.
  • We will check the items to confirm they were purchased in the last 30 days.
  • We can then offer an exchange, a system credit or issue a refund against the original method of payment.

Please note: Some items are excluded from our returns policy or are not suitable to return to store. These exclusions can be found in our Terms & Conditions. Your statutory rights are not affected by this guidance.

  • What do I do if an item develops a fault after 30 days?

    If an item is faulty and you purchased it more than 30 days ago, it is our aim to get the problem put right as quickly as possible. We may offer a repair or replacement of the item, or offer a price reduction or refund.

    If the product is to be repaired, and the manufacturer has provided a helpline, repair service or warranty, please contact the manufacturer direct in the first instance. If you require assistance with locating the manufacturer or their contact details, please contact us.

    If there is no such service or warranty with the product, in most instances we will either offer a repair or where this is not possible, we will replace the item with the same or an equivalent model.

    For power tools, we have teamed up with our leading power tool suppliers to offer a free, fast and reliable repair service. This service is available via our stores and through Customer Services. Your faulty power tool will be repaired and returned to you ready to use. Using this service can often be the fastest way to get any problem put right. The service is available for power tools from the following manufacturers:

    DeWalt Erbauer

    Remember you must register your extended power tool warranty online within 28 days of purchase. Visit Warranty page for more details.

  • I've installed my product, but a part is faulty/missing, can I exchange/receive just that part?

    Currently, we do not directly supply spare parts for all products that we sell. Therefore, if you have installed your products, discovered or encountered a fault and are not easily able to remove or return them, our standard returns procedure might not be the best solution for you. To discuss the options that might be available, please Contact Us. If you have bought a product for personal (and not business) use, and it turns out to be faulty, your statutory rights will not be affected and we will refund, repair or replace the product in line with the Consumer Rights Act 2015.

  • Can I return something even if it’s not faulty?

    You are able to return an item if it's not faulty, provided it is within 30 days of purchase and as long as the items are returned unused and in a saleable condition complete with their original packaging and any promotional items associated to the purchase. Certain items are excluded from the 30-day unwanted return (including goods that are made to measure, cut or mixed to your requirements, and used macerators, toilets or water pumps). You cannot return unwanted boilers where the product box/packaging has been opened. For items over 1.5m in length or 30kg in weight, please Contact Us for further advice.

  • Can I return something to store even if I didn’t buy it at that particular store?

    Whether you bought the item in another Screwfix store or you ordered online or over the phone and had it delivered, you can take it back to any of our stores – this is the quickest way to process your return. Please provide the original order reference when returning the item.

  • I can’t return the item to a store easily, what should I do?

    If there is not a Screwfix store near you or you are unable to return a particular item to a store, you can return it from any post office.

    If you need to return an item this way, you need to call us on 1800 832 777 or email us at online@screwfix.ie. We will be able to raise a returns label for you and send you this via email for you to print off. Once you receive this, you can attach to your parcel and return via the post office.

    Please note certain items cannot be returned via the post office, this includes items:

    Over 1.5m in length

    Over 30kg in weight

    Powered by lithium batteries

    Please Contact Us for further advice.

  • What should I do if I’ve already used or installed something which has developed a fault within 30 days of purchase?

    If an item becomes faulty within 30 days from the date of purchase, then you will be able to reject the goods and receive a full refund or a replacement.

    If it is possible to do so, please return items to a Screwfix store with all their components and include any promotional extras that came with them. Please remember to drain any fuel or oil from mechanical products before returning them. If you cannot return the item to a store, See above on how to return by post.

    If the items are installed and you are not able to remove and return them, please Contact Us to arrange an alternative solution.

  • What items are excluded from the 30 day ‘unwanted’ returns policy?

    Certain items are marked on the website as being excluded from the 30-day unwanted items return policy. This includes goods that are cut, mixed or made to your requirements, as well as used macerators, toilets and water pumps.

    We cannot accept the return of unwanted boilers where the product box/packaging has been opened.

  • I paid by PayPal on the website, how do I get a refund?

    The quickest and easiest way is to take the product into your nearest Screwfix store where the team will arrange a refund. Alternatively, we can also arrange an exchange or replacement product.

  • I need a spare part for my item, will Screwfix be able to supply this?

    Currently, we do not supply spare parts for all items that we sell. First of all, please check the item description and any related products on our website, further details may also be supplied in the Q&A section for the particular item.

    Spare parts may also be available direct from the manufacturer, if your item was supplied with an instruction manual, please check this, or alternatively, please contact us for further help.

    Erbauer spare parts are however now available from Sertronics our Screwfix approved repair agent. Please contact Sertronics on 0035312479977 for support.

  • I've not received my refund yet, how long does this take?

    Refunds to card can take 3-5 working days. Refunds to PayPal can take 5-10 working days. If you have not received your refund within this time, please Contact Us.

  • My product is faulty but is still guaranteed by the manufacturer, what do I do?

    You will need to contact the manufacturer directly in the first instance for assistance. The guarantee information should have been provided with the product at the point of purchase. However, if you require assistance with locating the manufacturer or their contact details, Contact Us.

  • Do I need a cancellation form?

    By law we have to provide you with this Cancellation Form. However, you do not have to use it and you may find one of the above methods of cancellation/return more convenient.

Were we able to answer your question? If not please Contact Us.