BREXIT DISRUPTION – Latest Delivery Update

Payment - FAQs

Learn more about what payment options we accept, using promotional codes and VAT Pricing.

  • Are you passing on the 2% temporary VAT rate cut to your customers?

    Yes, in line with Government guidelines we are passing the temporary VAT rate cut of 2% onto you , our customers. This means VAT will be reduced from 23% to 21%  from Tuesday 1st September to Sunday 28th February 2021.

  • Why do I have to bring my payment card with me when collecting my order from a store?

    This security measure is in place to protect our customers, to ensure that we are giving the order to the right person.

    If you placed an order online or by phone to collect from a store, the cardholder will be required to collect the order in person and also to take the card used for payment. A free of charge chip and PIN check will then be carried out in store at the point of collection.

  • How do I know my promotion code has been accepted?

    When you enter your promotional code and click Apply Code, you will see the total discount applied to your basket and total order value before placing your order. If you experience any issues trying to apply your promotional code, please Contact Us.

  • Can I see Inc. VAT and ex. VAT prices on the website?

    Yes, there is a link at the top right of each page where you can select to view Inc. VAT or ex. VAT prices.

  • I have credit on my account, how can I use it?

    You can redeem credit at any Screwfix store ,or by phone. Currently it is not possible to redeem Screwfix credit online.

  • Why do I have to pay to reserve stock?

    Currently we do not offer a stock reservation service, therefore, an order must be placed and paid for in full either online, in store or by phone to secure the available stock.

  • What payment cards do you accept?

    Screwfix accept the following Credit and Debit Cards.

    Visa, Mastercard, Visa Electron, Maestro, Screwfix Trade Card, Paypal

Were we able to answer your question? If not please Contact Us.