Screwfix has seen a continuation of recognition during the last few years. In 2015 Screwfix was named the Gallup Great Workplace Award winner for its outstanding workplace culture and in recognition of its world class workplace where engaged employees thrive. In addition, they were honoured with the title of 'Supply Chain Team of the Year' at the 2015 Retail Week Supply Chain Awards and 'Best DIY & Gardening Retailer' at the Verdict's Satisfaction Awards.
In March 2016, The Retail Week Awards crowned Screwfix as 'Multi-channel Retailer of the Year' and 'Employer of the Year'. They were selected after judges recognised their significant achievements over the last 12 months, including consistently internally filling over 60% of all manager appointments, it's 24/7 contact centre and giving customer the ability to Click & Collect in as little as 1 minute.
More recently in March 2017, Screwfix was awarded the Retail Week Award for Customer 'Experience Initiative of the Year'. Screwfix was praised by judges for its 'Simply Better Service' initiative, which drives constant customer service improvements across all business channels including in store, over the phone and online.